Question 1

Do you install large format tile?

Accepted Answer

Absolutely. Our installers are trained in handling oversized tiles and use leveling systems to ensure a flat, lippage‑free finish.

Question 2

What’s involved in preparing a tile subfloor?

Accepted Answer

We ensure the substrate is clean, flat and properly supported. This may include installing cement backer board, self‑leveling underlayment or waterproofing membranes.

Question 3

Can you install heated floors under tile?

Accepted Answer

Yes. We install electric radiant heating systems under tile floors to provide warmth and comfort, ensuring they are safely embedded in the mortar bed.

Question 4

How long does tile installation take?

Accepted Answer

Tile projects typically take 3–5 days depending on the size and complexity, including material prep, setting and grouting.

Question 5

How do I maintain my tile floors?

Accepted Answer

Sweep or vacuum regularly, use a pH‑neutral cleaner and reseal grout as recommended. Avoid abrasive pads or harsh chemicals that can damage tile and grout.

Question 6

Do you repair cracked tiles?

Accepted Answer

We can replace cracked tiles and repair grout as needed. Our team assesses the cause of the damage to prevent future issues, such as movement or moisture problems.