Question 1

What’s the difference between solid and engineered hardwood?

Accepted Answer

Solid hardwood is milled from a single piece of wood, while engineered hardwood features a layered construction with a real wood veneer. Engineered floors are more dimensionally stable and suitable for basements and concrete slabs.

Question 2

Do you offer dustless sanding?

Accepted Answer

Yes. Our dustless sanding equipment captures 99% of airborne dust during refinishing, keeping your home clean and healthy while we work.

Question 3

How do you prevent gapping or cupping?

Accepted Answer

We acclimate materials on site, measure moisture content precisely and use the appropriate installation method to minimize movement caused by Austin’s humidity swings.

Question 4

Can you match existing flooring?

Accepted Answer

Absolutely. We can source species and custom stains to seamlessly blend new flooring with your existing wood floors.

Question 5

What’s your warranty for hardwood installation?

Accepted Answer

Workmanship covered by the signed project agreement is warranted for two years from completion. Manufacturer product warranties are separate and governed by the manufacturer.

Question 6

How should I maintain hardwood floors?

Accepted Answer

Sweep or vacuum with a soft brush regularly, use felt pads on furniture legs and clean spills promptly with a damp cloth. Avoid excessive water and harsh chemicals.